Loan Servicing Transfer

This page is for borrowers whose loans are currently being transferred from a third-party servicer to HouseMax Funding's in-house servicing platform only.

If you have been notified by HouseMax and have received your onboarding/welcome email containing your loan information and login credentials to the servicing portal, please review the information below. If you have not received an onboarding email, this page does not apply to your loan(s).

Get Started

A Smoother, More Streamlined Experience

We're excited to let you know that your loan servicing is being transitioned to our new in-house servicing platform to create a smoother, more streamlined experience moving forward.

Make a payment

View Payment History

View Documentation

Contact our servicing team

Login Credentials

You'll receive your loan information, along with your login credentials for the HouseMax Funding Servicing Portal, in your welcome and onboarding email. The onboarding email will also include a direct link to the platform, but you can always access it anytime by visiting borrowers.themortgageoffice.com.

Servicing Platform Tutorial

Watch Our Quick Walkthrough

Watch our quick video walkthrough for a step-by-step overview of the platform and its features.

Enroll in Auto Payments

To enroll in autopay, please complete the ACH DocuSign form sent to you by our Servicing Department. If you need the form resent, please contact our servicing team and provide the loan number(s) you'd like to enroll, along with the best email address to send the DocuSign form to.

ACH FAQs

Frequently Asked Questions

Can I enroll multiple loans in autopay?

If you have multiple loans being transferred from a third-party servicer to HouseMax Funding, a separate ACH form will need to be completed for each loan you'd like enrolled in automatic payments.

What should I enter in the "Account Number" field on the ACH DocuSign form?

Your loan number should be entered in the "Account Number" field of the ACH DocuSign form. This information was provided in your onboarding email. If you need your loan number resent, please contact our Servicing Department for assistance.