Privacy Policy

HouseMax Funding is committed to providing quality services to our customers. In this Privacy Policy, ‘us’ ‘we’ or ‘our’ means HouseMax Funding. Our Privacy Policy sets out how we collect, use, store and disclose your personal information.

  1. Purpose of this Policy
    This summary provides key points from our privacy notice.

    What personal information do we process?
    When you visit, use, or navigate our Services, we may process personal information depending on how you interact with HouseMax Funding and the Services, the choices you make, and the products and features you use.

    Do you receive any information from third parties?
    We do not receive any information from third parties.

    How do you process my information?
    We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

    In what situations and with which types of parties do we share personal information?
    We may share information for everyday business purposes, such as processing transactions, maintaining account(s), responding to court orders and legal investigations, or reporting to credit bureaus. We do not share data for marketing or promotional purposes.

    How do we keep your information safe?
    We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

    What are your rights?
    Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

    How do I exercise my rights?
    The easiest way to exercise your rights is by filling out our data subject request form available here, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
  2. Information we collect

    (a) identity data including your name, company name and email or similar identifier;
    (b) contact data including your contact details such as your billing and delivery address, email address and telephone number;
    (c) technical data including your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website;
    (d) usage data including information about how you use our website, products and services; and
    (e) marketing and communications data including your preferences in receiving marketing from us and our third parties and your communication preferences.
  3. How we collect personal information
    We may collect personal information from you when you:

    (a) communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services or websites; or
    (b) otherwise interact with our website, services, content and advertising.
  4. Why we collect, hold, use and store your personal information
    We will generally collect, use and hold your personal information if it is reasonably necessary for or directly related to the performance of our services, and for the purposes of:

    (a) enabling you to access and use our website;
    (b) communicating with you;
    (c) responding to your enquiries and information requests;
    (d) providing you with promotional material and information about other services that we, our related entities and other organisations that we have affiliations with, offer that may be of interest to you;
    (e) facilitating our internal business operations, including the fulfilment of any legal requirements;
    (f) analysing our services and customer needs with a view to developing new or improved services; and

    Unless you inform us that you opt out, we may use your personal information for the purposes of sending you emails to keep you updated with regards to our new products and specials. However, we will not disclose your personal information for the purposes of third-party direct marketing
  5. Using our website and cookies
    While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.

    We may also use google analytics and ‘cookies’ in order to enhance the website experience for our customers. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.
  6. Security
    We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We retain all rights to the personal information and all personal information stored electronically is only accessible by us through our secure network.

    We take all reasonable steps to protect personal information from misuse, interference and loss, and from unauthorized access, modification or disclosure. However, we cannot guarantee the security of information transmitted via the internet.  As such, transmission of personal information via the internet is at your own risk.

    We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
    Links to third-party websites may appear on our website. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and we make no representations or warranties regarding third parties’ privacy practices.
  7. Accessing, correcting and updating your information
    You have the right to access the information that you provide to us.
    If you wish to access, correct, amend or delete any personal information we have about you, please contact us at
  8. Complaints
    If you think we have breached the Privacy Act, the European Union General Data Protection Regulation or other related legislation or you wish to make a complaint about the way we have handled your personal information, you can contact us at
    Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
  9. Contact us
    For further information about our Privacy Policy or practices, or to access, correct, amend or delete any personal information we have about you, or make a complaint, please contact us at