Loan Servicing
This page is for borrowers whose loans are currently being transferred from a third-party servicer to HouseMax Funding’s in-house servicing platform only.
If you have been notified by HouseMax and have received your onboarding/welcome email containing your loan information and login credentials to the servicing portal, please review the information below. If you have not received an onboarding email, this page does not apply to your loan(s).
Get Started
Your loan servicing is being transitioned to our in-house platform.
We’re excited to let you know that your loan servicing is being transitioned to our new in-house servicing platform to create a smoother, more streamlined experience moving forward.
Log into our in-house servicing portal to complete the following:
Make a payment
View Payment History
View Documentation
Contact our servicing team
Portal Access
LOGIN CREDENTIALS
You’ll receive your loan information, along with your login credentials for the HouseMax Funding Servicing Portal, in your welcome and onboarding email. The onboarding email will also include a direct link to the platform, but you can always access it anytime by visiting:
borrowers.themortgageoffice.comSupport
CONTACT US
For help with the servicing platform, you can contact our servicing team at 737-587-3183 or servicing@housemaxusa.com.
Walkthrough
SERVICING PLATFORM TUTORIAL
Watch our quick video walkthrough for a step-by-step overview of the platform and its features.
Autopay
ENROLL IN AUTO PAYMENTS
To enroll in autopay, please complete the ACH DocuSign form sent to you by our Servicing Department. If you need the form resent, please contact our servicing team and provide the loan number(s) you'd like to enroll, along with the best email address to send the DocuSign form to.
ACH FAQs
Can I enroll multiple loans in autopay?
If you have multiple loans being transferred from a third-party servicer to HouseMax Funding, a separate ACH form will need to be completed for each loan you’d like enrolled in automatic payments.
What should I enter in the “Account Number” field on the ACH DocuSign form?
Your loan number should be entered in the “Account Number” field of the ACH DocuSign form. This information was provided in your onboarding email. If you need your loan number resent, please contact our Servicing Department for assistance.
